Creating better customer experiences is critical to any organisation, so join us to debate the challenges and identify the solutions to meaningful customer and citizen engagement that lead to great experiences.

Why do many organisations rely on traditional consultation and research processes to understand customers’ life and wellbeing needs?
How do we transition to empathetic, transparent and continuous engagement? And how can we measure the ROI that genuine engagement can deliver?

Is there a miracle answer?

Bring your bright ideas and be ready to share experiences and join a conversation that will last well beyond Experience Week.

Places are strictly limited. Reservations are mandatory.